BPO & Customer Operations for Telecom Companies
Billing queries, technical faults, churn management, and upgrade campaigns, BRN Global handles the full customer lifecycle for telecoms, ISPs, and mobile operators.
Telecom customers expect fast answers, accurate billing, and faults resolved first time.
BRN Global's dedicated telecom support teams handle billing inquiries, technical fault triage, SIM and account management, and outbound retention campaigns, reducing churn while keeping cost-per-contact down.
BPO operations we manage for Telecom businesses
- Billing inquiry handling, charges, adjustments, invoice explanation
- Plan upgrade, downgrade, and bundle change processing
- SIM activation, replacement, porting, and cancellation support
- Technical fault triage, connectivity, device, and service issues
- Network outage communication and status updates
- Account management and customer data updates
- Outbound retention calls for customers at churn risk
- Win-back campaigns for recently churned customers
- New customer onboarding calls and plan activation support
- Complaint escalation management and resolution follow-up
Why it works
How we set up your team
Product Training
Agents trained on your plans, pricing, network architecture, and fault triage scripts.
System Access
We configure access to your BSS/OSS, CRM, or helpdesk, no separate tool required.
Fault Routing Setup
Escalation paths for faults, complaints, and regulatory issues are defined and tested.
Go-Live
Customer-facing operations begin with live QA monitoring from day one.
Churn Reporting
Weekly churn risk reports, retention call outcomes, and CSAT scores delivered.
Related services for Telecom
Telecom BPO, common questions
Ready to reduce churn and improve billing support?
Tell us your subscriber volume and key pain points, we'll propose a dedicated team structure within 48 hours.